Boost booking conversion rate with agentic AI

UpSmith deployed an AI agent on the North Carolina coastline to schedule member maintenance visits for a partner with ~3k members. Mollie the Membership Manager had ~15% booking conversion rate on 500+ SMS just 20 days after launch.

AI agents increase bookings by engaging with the customer when they’re ready to chat: at night, between work calls, the random moments they're free. Customers also often ask questions such as “how many visits do I have left?” before they are ready to book.

Mollie responds in seconds with information specific to the customer, resulting in bookings without the need for a human to get involved!